Frequently Asked Questions

Find answers to common questions about our products and services.

    • All Sales Final: Please note that all orders are final sale. We do not accept returns or exchanges on any items.
    • Reporting Issues: Any concerns with your order must be reported within 7 days of receipt.
    • Damaged Items: If your order arrives damaged, please email us with clear photographs of the damaged item(s) to support your claim.
    • Contact: For assistance, please contact us at contact@novapeptalabs.com. Our team is here to help resolve any issues promptly.

  • Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.

  • We offer shipping to most European countries. Delivery times and costs depend on your location and the shipping method selected at checkout.

  • Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website or the carrier's site.

  • We accept all major credit cards and other secure payment methods available at checkout.