Termini e condizioni di vendita

NovaPepta Labs

Last Updated: [11/03/2026]

1. Purpose

These General Terms and Conditions of Sale (“GTCS”) govern all purchases made through the website operated by NovaPepta Labs.

By placing an order on this website, the customer acknowledges having read and accepted these terms without reservation.

2. Seller Identification

Seller: NovaPepta Labs
Email: contact@novapeptalabs.com
Website: novapeptalabs.com

Additional legal information such as company registration number, VAT number, and registered address will be provided where applicable.

3. Products

Products offered on this website are intended strictly for laboratory research purposes only.

They are not intended for:

  • human consumption

  • veterinary use

  • medical or therapeutic purposes

  • diagnostic use

Customers acknowledge that products must be handled only by qualified individuals with appropriate knowledge of laboratory procedures.

NovaPepta Labs declines any responsibility for misuse of its products.

4. Product Availability

Products are offered subject to availability.

NovaPepta Labs reserves the right to:

  • modify product offerings

  • discontinue products

  • limit order quantities

If a product becomes unavailable after an order is placed, the customer will be informed and a refund will be issued if payment has already been made.

5. Prices

All prices displayed on the website are indicated in Euros (EUR).

Prices may include or exclude applicable taxes depending on the customer's location.

NovaPepta Labs reserves the right to modify prices at any time.
However, products will be invoiced based on the price applicable at the time the order is confirmed.

6. Orders

An order is considered confirmed once:

  1. the customer completes the checkout process

  2. payment is successfully received

  3. the order confirmation email is sent

NovaPepta Labs reserves the right to refuse or cancel any order in cases such as:

  • suspected fraud

  • misuse of products

  • violation of these terms

7. Payment

Payments must be completed before orders are processed.

Accepted payment methods may include:

  • credit or debit cards

  • online payment services

  • other payment solutions displayed during checkout

NovaPepta Labs uses secure payment systems to protect customer transactions.

8. Shipping and Delivery

Orders are shipped to the address provided by the customer during checkout.

Delivery times are provided as estimates only and may vary depending on the destination and shipping carrier.

NovaPepta Labs cannot be held responsible for delays caused by:

  • courier services

  • customs procedures

  • external logistical factors

Further information regarding shipping is available in the Shipping Policy.

9. Right of Withdrawal

Due to the specialized nature of laboratory research products, the right of withdrawal may not apply once products have been opened or used.

Customers are encouraged to review product information carefully before placing an order.

Applicable consumer protection laws will be respected where required.

10. Returns and Refunds

Returns may only be accepted in the following cases:

  • damaged products upon delivery

  • incorrect products shipped

Customers must notify NovaPepta Labs within 48 hours of receiving the order and provide appropriate documentation such as photos.

If the claim is validated, NovaPepta Labs may offer:

  • replacement of the product

  • refund of the purchase price

11. Liability

NovaPepta Labs shall not be held liable for damages resulting from:

  • improper use of products

  • failure to follow laboratory safety procedures

  • illegal or unauthorized use

To the extent permitted by applicable law, NovaPepta Labs’ liability shall be limited to the amount paid by the customer for the product.

12. Intellectual Property

All elements of the website including:

  • texts

  • logos

  • graphics

  • product descriptions

  • visual materials

are protected by intellectual property laws and remain the exclusive property of NovaPepta Labs.

Any reproduction or use without authorization is strictly prohibited.

13. Data Protection

Personal data collected through the website is processed in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679).

More details can be found in the Privacy Policy available on the website.

14. Governing Law

These General Terms and Conditions of Sale are governed by the laws of [France].

Any dispute relating to these terms shall be subject to the jurisdiction of the competent courts of that country.

15. Contact

For any questions regarding these terms or an order, please contact:

NovaPepta Labs
Email: contact@novapeptalabs.com
Website: novapeptalabs.com